Recently, my daughter Nancy had to return to the dealership for the seventh time to have a power window repaired.Pete and Tom in service  went way out of their way to help her.

Since she is in Orlando alone with no family to support her there,it is a very difficult situation when she calls home,and needs help. I called the dealership,and spoke with Pete, and he told her to come into the dealership in the morning. She did, and he remembered her.

He made her feel like he was really sorry that she encountered this problem again,and that he would personally contact Chrysler and see if they could help her with this problem. He got her car into the shop,fixed,and she was on her way within two hours. This was great since she had to be at work.

Customer service is such a rarity in this world,and Pete showed my daughter respect,and outstanding customer service. I know she will definitely stay with a dealership that cares about her.